Privacy Policy

Last Updated: October 30, 2025

ROID INC, a California corporation ("Company," "we," "us," or "our"), operates the ROID mobile application and related services (collectively, the "Platform" or "Service"). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our Platform. By using our Platform, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, do not use our Platform.

1. Information We Collect

We collect several types of information from and about users of our Platform:

Personal Information:

Full name, username, email address, phone number
Profile photos and biographical information
Date of birth and gender
Location information (with your permission)
Social media handles and links
Payment information and billing details
Government-issued ID for verification purposes

Health and Fitness Data:

Step count, distance walked, and active calories burned
Heart rate, heart rate variability (HRV), and resting heart rate
Sleep duration and quality metrics
VO₂ Max and blood oxygen saturation levels
Body weight, body fat percentage, and composition
Workout performance data and exercise history
Mindfulness session data and daylight exposure
Environmental audio exposure levels
Daily health check-in responses and self-reported metrics
Progress photos and body measurements

Content and Social Data:

Posts, stories, reels, and other content you create
Comments, likes, and social interactions
Direct messages and communications
Follow relationships and social connections
Training programs and workout plans you create
Saved posts and favorite content
Music preferences and Apple Music integration data

Technical Data:

Device information (model, operating system, unique identifiers)
IP address and network information
App usage patterns and feature interactions
Crash reports and performance data
Log files and diagnostic information
Push notification tokens and preferences
Camera and photo library access data

Coach-Specific Data (for Coach Program participants):

Professional certifications and qualifications
Business information and tax identification
Training program sales and revenue data
Client interaction history and communications
Business analytics and performance metrics
Insurance information and liability coverage

2. How We Collect Information

Directly from you when you register, create profiles, or use features
From your device's health apps (HealthKit integration)
Through your interactions with the Platform and other users
From third-party services you connect (Apple Music, social media)
Automatically through cookies, analytics, and tracking technologies
From payment processors and financial institutions
Through customer support interactions and feedback

3. How We Use Your Information

Service Provision:

Provide and maintain the Platform and its features
Calculate your personalized Health Score and fitness metrics
Enable social features and content sharing
Process payments and manage subscriptions
Facilitate coach-client relationships and communications
Provide AI-powered health coaching and recommendations

Personalization and Analytics:

Personalize your experience and recommend relevant content
Analyze usage patterns to improve our services
Generate insights about your fitness progress and trends
Customize training programs and workout recommendations
Provide targeted notifications and reminders

Communication and Support:

Send you updates, notifications, and promotional materials
Respond to your inquiries and provide customer support
Notify you about changes to our services or policies
Facilitate direct messaging between users

Safety and Compliance:

Verify your identity and prevent fraud
Enforce our Terms of Service and Community Guidelines
Comply with legal obligations and regulatory requirements
Protect the rights, property, and safety of our users
Investigate and respond to violations or complaints

4. Information Sharing and Disclosure

With Your Consent:

When you explicitly authorize us to share information
Through your privacy settings and sharing preferences
When you connect third-party services to your account

Service Providers:

Cloud storage and hosting providers
Payment processors and financial institutions
Analytics and performance monitoring services
Push notification and communication services
AI and machine learning service providers

Legal Requirements:

To comply with applicable laws and regulations
In response to legal process or government requests
To protect our rights, property, or safety
To prevent fraud or other illegal activities

Business Transfers:

In connection with mergers, acquisitions, or asset sales
During corporate restructuring or bankruptcy proceedings

We do not sell your personal information to third parties for their direct marketing purposes without your explicit consent.

5. Data Security

End-to-end encryption for sensitive data transmission
Secure cloud storage with industry-standard encryption
Multi-factor authentication and access controls
Regular security audits and vulnerability assessments
Employee training on data protection and privacy
Incident response procedures for data breaches
Compliance with SOC 2 and other security frameworks

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights and Choices

Access and Portability:

Request access to your personal information
Download a copy of your data in a portable format
View what information we have collected about you

Correction and Updates:

Update your profile information and preferences
Correct inaccurate or incomplete information
Modify your privacy settings at any time

Deletion and Restriction:

Request deletion of your account and personal information
Restrict certain types of data processing
Opt out of specific data collection practices

Communication Preferences:

Unsubscribe from marketing communications
Manage push notification settings
Control direct messaging permissions

To exercise these rights, contact us through the app's support system or email privacy@roid.app.

7. Deleting Your Data and Account

You have the right to delete your ROID account and the personal data associated with it at any time. When you delete your account, we remove your profile, content (posts, reels, comments), health and fitness data, any Facebook-related data (e.g., from Facebook sign-in or sharing), and other information we hold about you, subject to the retention periods described in Section 11 (Data Retention) for legal or operational purposes.

To delete your account yourself from the ROID app, follow the step-by-step instructions on our Delete Account page. If you prefer not to use the in-app flow or need assistance, you can request account deletion by emailing privacy@roid.app.

8. Health Data and HealthKit Integration

Health data is encrypted and stored separately from other information
HealthKit integration requires explicit permission for each data type
You can revoke HealthKit permissions at any time through iOS Settings
Health data is used solely for fitness tracking and personalization
We do not share identifiable health data with third parties
Health information is processed in compliance with HIPAA guidelines
You can disable health data collection in Privacy Settings

Note: Disabling health data collection will limit certain app features including Health Score calculation, AI coaching, and personalized recommendations.

9. Children's Privacy

Our Platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

For users between 13 and 18 years old, we require parental consent for certain data collection practices and provide additional privacy protections.

10. International Data Transfers

Standard contractual clauses approved by regulatory authorities
Adequacy decisions by relevant data protection authorities
Certification under approved frameworks (Privacy Shield successors)
Other legally approved transfer mechanisms

11. Data Retention

Account information: Until account deletion plus 30 days
Health data: Until account deletion or data deletion request
Content and posts: Until deletion by user or account termination
Communication records: 7 years for legal compliance
Financial records: 7 years for tax and regulatory purposes
Analytics data: Aggregated and anonymized after 2 years

You can request earlier deletion of your data by contacting our support team.

12. California Privacy Rights (CCPA)

Right to know what personal information we collect and how it's used
Right to delete personal information we have collected
Right to opt-out of the sale of personal information
Right to non-discrimination for exercising your privacy rights
Right to request specific pieces of personal information

To exercise these rights, email privacy@roid.app or use the privacy controls in the app.

13. European Privacy Rights (GDPR)

Right of access to your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent

You also have the right to lodge a complaint with a supervisory authority.

14. Cookies and Tracking Technologies

Analytics cookies to understand app usage patterns
Functional cookies to remember your preferences
Performance cookies to optimize app functionality
Advertising cookies for personalized content (with consent)
Local storage for offline functionality
Device identifiers for security and fraud prevention

You can manage cookie preferences through your device settings and our privacy controls.

15. Third-Party Services

Apple HealthKit for health data integration
Apple Music for music streaming in stories
Firebase for authentication and data storage
Payment processors for financial transactions
Social media platforms for content sharing
Analytics and crash reporting services

These services have their own privacy policies, and we encourage you to review them.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our Platform, sending you a notification through the app, emailing you, or requiring acknowledgment of changes for continued use. Your continued use of the Platform after the effective date of the revised Privacy Policy constitutes acceptance of the changes.

17. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@roid.app
Support: Through the app's support system
Mail: ROID INC Privacy Team, 542 E Walnut Ave, Fullerton, California, USA

We will respond to your inquiry within 30 days.

BY USING OUR PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS PRIVACY POLICY.